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NCSS Volunteer Management Toolkit 2.0
The Volunteer Management Toolkit 2.0 aims to help Social Service Agencies (SSAs) put in place practices to attract, retain and manage regular volunteers, through the provision of practical tools and guidelines. This enhanced version includes new content and elements across the Volunteer Management Framework to reflect the latest practices as the sector continues to evolve.
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A clear volunteer vision and strategic plan will guide your agency towards better clarity and more successful volunteer partnerships.
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Put in place policies for effective volunteer management.
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Keep staff engaged and build a volunteer-friendly culture
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Define your agency’s needs and identify areas which require volunteer support.
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Identifying potential risks and mitigation steps early would help reduce your agency’s liabilities.
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Profile your agency and volunteers to attract and select the right volunteers.
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Track your volunteer numbers to assess the effectiveness of recruitment efforts.
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Conduct orientation sessions for new volunteers for better assimilation and enhancement of their onboarding experience.
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Investing in relevant training would increase volunteers’ skills and capabilities to play their roles well.
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Providing volunteers with the relevant tools and showing appreciation would help to engage and retain them in the long-run
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Regular volunteer feedback sessions help develop an effective long-term working relationship.
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Timely programme evaluation helps in assessing its sustainability
