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Conducting Needs Assessment
Case Study
Thye Hwa Kwan Moral Charities
Job Redesign Exercise
Thye Hwa Kwan (THK) Moral Charities provides services and assistance for various sectors and groups in the community via more than 40 centres nationwide. This includes adults, families, the seniors, and persons with disabilities.
To augment the manpower of its staff and enable them to improve service delivery, THK explored ways to increase partnership with volunteers through a job redesign exercise for its programme coordinators within its Senior Activity Centres. During the job redesign study, key tasks and responsibilities of programme coordinators were reviewed with the following considerations:
i. Suitability of tasks for volunteers.
​For example, whether volunteers had the required skillsets to do the task/role.
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ii. Impact of volunteers taking on the role.
For example, tasks which were critical to the smooth running of the centre operations would still be undertaken by the programme coordinators.
iii. Potential risks of volunteers taking up the tasks.
For example, the safety of the service users or volunteers was a key consideration.
Being adaptive and agile
SHINE Children and Youth Services is an organisation serving children and youth in Singapore. Since 1976, they have been empowering children, youth, and their families and remain committed to enabling them to maximise their potential.
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With an array of in-person services, SHINE faced difficulties with continuing these programmes when COVID-19 started and safe-distancing measures were implemented.
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SHINE quickly adapted to the circumstances and designed new volunteering roles to cater to learning through online communication platforms. Volunteers who used to volunteer with SHINE physically, as well as volunteers who were new to SHINE started to apply for this new style of virtual volunteering, and this enabled SHINE to continue serving their service users.
Case Study
Shine Children and Youth Services
Case Study
Yong En Care Centre
Key Point of Case Study
Yong En Care Centre is an organization which provides professional and effective elder care and family support services. Yong En caters to a large and diverse group of service-users through their family support services, home care, dementia day care as well as active ageing programmes.
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Hence, volunteers play an important role in supporting these various programmes. To ensure that volunteers have sufficient opportunities to participate in Yong En’s programmes, the volunteer opportunities calendar is diversified, catering to volunteers who are able to help out on both weekdays and weekends. Yong En also provides ad hoc monthly opportunities for volunteers who are looking to volunteer with lower commitment levels.
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With more volunteers citing work and school as main barriers to volunteering, diversifying opportunities across the various days of the week could provide more options for volunteers.