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Volunteer Management Resources
Volunteer Management can be both daunting and time-consuming.
Well, fret not!
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We've compiled a list of resources from NCSS, as well as other websites online which might help you make your work processes much more efficient. Simply download them, adapt it to your organisation's needs, and start using them freely!
NCSS Volunteer Management Toolkit 2.0
Templates from
Chapter 1:
Getting Your Agency
Volunteer-Ready
This provides you with a guide to crafting your vision statement, based on your organisation’s values and goals.
2. Volunteer Strategic Plan
This helps you to plan your organisation’s overall volunteer management procedure.
This outlines the do’s and don’ts that volunteers have to abide by.
This provides volunteers with a guide of the expense claim procedure, as well as required information for the claim.
This is a sample of the volunteer record management policy that you can adapt for your organisation’s needs.
The Stakeholder Engagement Checklist is developed by NCSS to help SSAs measure staff's perception towards volunteerism.
These questions for your staff will help you determine if they are ready to engage and welcome volunteers.
This takes the preparation to engage volunteers a step forward. Get your staff to fill this in and work things out from here!
This helps you determine and plan for the expenses that might incur when it comes to managing volunteers.
This sheet enables you to track the costs of the programme and
input actual cost towards the end of your budgeting cycle.
Chapter 2:
Conducting Needs Assessment
This helps you to draft a clear and communicative description of the roles you are looking out for.
Chapter 3:
Recruiting and Selecting Volunteers
This application form template provides you with the recommendations of what information to collect from new applicants.
This serves as a guide to the questions you might want to ask during interviews.
This provides you with a template of how you could possibly store information of volunteers.
This provides you with a brief template of what to track, how to track and when to track.
Chapter 4:
Onboarding and Training Volunteers
This sample helps you to draft a formal letter of appointment to officially welcome new volunteers.
This provides a checklist of things to consider when planning for an onboarding orientation event.
This helps you visualise the different steps in planning for volunteer training.
Chapter 6:
Reviewing Volunteer Management
This guides you with the questions you might want to ask your volunteers for feedback.
For volunteers who indicate that they are leaving the organisation, this provides you with a guide to conduct exit interviews.
This provides you with a template if you need to write a testimonial for volunteers.
This provides you with a template if you need to formally dismiss a volunteer.
This serves as a guide for you to evaluate the success of programmes.
101 Creative Ideas
Templates from
101 Creative Ideas to enhance the volunteering experience
This helps you to scope the needs of your organisation and evaluate where volunteers can be introduced to help address these needs.
This template can be provided to volunteers who are interested in pitching new ideas or programmes to your organisation.
This provides a template of the information to document after events or sessions of a programme.