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Supporting & Recognising Volunteers
Unique reward system
National Gallery Singapore is a leading visual arts institution which oversees the world’s largest public collection of Singapore and Southeast Asian modern art.
Though not a social-service agency, National Gallery runs volunteer programmes and engages volunteers who are interested in being tour guides for the gallery. Besides providing some snacks and resting space within the gallery for volunteers, National Gallery also has a unique membership programme to reward their volunteers.
National Gallery’s volunteers are assigned gallery explorer membership status when they onboard into the organization. When they complete 12 hours of volunteer work, they get upgraded to gallery insider status for 1 year. For volunteers who volunteer for more than 25 hours, they will be given additional access for some gallery opening events. By rewarding volunteers based on the number of volunteering hours they accumulate, volunteers might feel more motivated and incentivised to take on more assignments and stay committed to volunteering with National Gallery.
Case Study
National Gallery
Case Study
United Women Singapore
Representing the organisation
United Women Singapore (UWS) is a local non-profit organisation that advances women’s empowerment and gender equality.
Volunteer recognition comes in various shapes and forms, and for United Women Singapore, they have their own interesting ways in recognising their committed volunteers and helping them stay with the organsiation for a longer period of time.
Besides the regular volunteer appreciation events or appreciation letters, volunteers are also invited to promotional activities, or big events where United Women is speaking. Being selected as volunteer representatives to attend such events along with the staff demonstrates the amount of respect and trust that the organisation gives to its volunteers.
Building a community
Geylang East Home for the Aged is an organization which aims to improve the quality of life of the elderly.
To support their volunteers in furthering their mission, GEHA provides volunteers with professional talks that center around the problems that their service-users might face. For example, volunteers are introduced to dementia, depression, as well as self-help and health talks.
Besides the usual benefits of tokens of appreciation, certificates of appreciation, as well as gifts and relaxation time during their volunteer retreats, volunteers’ professional growth are also supported as the organization helps with writing letters of affirmation for the number of volunteering hours that volunteers put in.
GEHA tries its best to make volunteers feel a sense of belonging to the organization, actively asking and incorporating volunteer feedback and input when it comes to developing new programmes. The volunteer manager of GEHA also has casual chats and phone calls with individual volunteers to further build rapport and engage volunteers.