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Case Study
Safe Place
A strong organisation story and a reason to believe
Strong brand stories can help any organisation demonstrate what the organisation's mission and vision are. This also helps organisations to stand out amidst all other organisations serving the same or similar service users.
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Check out Safe Place's story here.
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Leadership support for volunteer management
RSVP Singapore is a non-profit agency and had been appointed as National Centre of Excellence for Senior Volunteerism in 2018, for its efforts in developing senior volunteers and providing meaningful opportunities to serve the community’s needs.
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RSVP Singapore sees the importance of having leadership support to drive the strategic plan for volunteer management within the agency. This is supported mainly by the formation of the Volunteer Management Committee, which is responsible for the recruitment, deployment, retention and management of volunteers. The Volunteer Management Committee is chaired by a Board member with a lot of experience and strong credentials in volunteering.
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The Chair of the Volunteer Management Committee reports to and updates the Board of Management during Board meetings. These include the progress and challenges of recruiting volunteers and of any policy changes that require the Board to consider and approve in order to make the volunteer management more efficient.
Case Study
RSVP
Case Study
Lion Befriender
Understanding staff perceptions towards volunteer management
Lion Befrienders understands the importance of enabling its staff to effectively manage and communicate with volunteers to foster a healthy and sustainable partnership.
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Lions Befrienders deployed a survey to understand the following:
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Staff’s perspective on the helpfulness of volunteers’ responsibilities.
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Staff’s experience with the VM process, pain points, and additional support needed.
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Staff’s engagement experience and perception on value of volunteers.​
With the feedback, Lions Befrienders have implemented different ways to enable staff to better manage their relationship with volunteers. Staff are provided with clear expectations of their responsibilities when dealing with volunteers, as well as documented guidance and materials at each step of the volunteers’ journey.
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Additionally, to assure staff that their perspective matters, the Volunteer Management team had put in place a structured feedback process to seek staff’s perspective on the volunteers they work with. These feedbacks are provided directly to the Volunteer Management team which then enables the team to identify key areas of improvement.