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EXIT & POST-EXIT
Casual Chats and Check ins
A feedback portal after each event is not the only way that you can connect and get to know more about your volunteers’ concerns.
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Volunteer managers and leaders should constantly find new ways to talk to existing volunteers to learn more about them and vice versa. Having informal check-ins builds a stronger trusting relationship as volunteers themselves may feel less pressured in such a setting. Volunteer managers and leaders should also use this opportunity to emphasise on the organisation’s role to help volunteers feel like your goals are aligned with their own.
Appoint programme organisers, volunteer managers or team leads to a group of volunteers to engage with. You can even explore engaging the older long-term volunteers to take care of a particular group of volunteers in terms of concerns and needs. Having someone more senior to take care of the volunteers would help them ease into their new roles easier. New volunteers might also be able to share their fresh perspectives with more senior volunteers
Ensure that each volunteer is well taken care of by a member of the organisation that has significant experience, one that is able to attend to a newbie’s needs. The goal of this check-in is to provide a comfortable environment for volunteers to share their thoughts and to foster a community. Check in dates and frequency will be dependent on the other commitments of volunteer managers, but it is ideal to happen at least once every 3 months.